HIPAA-Compliant Two-Way Secure Messaging
Keep Patients Connected. Keep Your Staff Moving.
Stop playing phone tag with patients. DocResponse Secure Two-Way Messaging gives your practice a simple, secure way to communicate with patients in real time—without relying on voicemail, endless phone calls, or unsecured messaging.
From appointment confirmations and preparation instructions to follow-ups, forms, file exchange, and other sensitive information, your team can communicate with patients directly through text while keeping protected health information secure.
Revolutionize Your Patient Onboarding
Secure communication. Less phone tag. More connected care.
Transition to smarter, quicker, and more efficient patient onboarding with our HIPAA-compliant patient intake software, eliminating the inefficiencies and challenges associated with paper forms.
Our HIPAA-compliant intake forms ensure patient data is securely collected and managed, giving both providers and patients peace of mind while streamlining the entire check-in process.
Transform the Way Your Practice Communicates
DocResponse is an intuitive and user-friendly platform that streamlines patient intake and documentation. It auto-pushes information into athenahealth in real-time. It saves our staff time, reduces errors, and integrates smoothly with existing workflows. It also increased our front end cash flow, which is difficult for mobile providers.
Highly recommended for practices looking to improve efficiency and patient experience/collections.
A Family Medicine Practice (74 Providers)
Why Secure Two-Way Messaging Is a Game-Changer
Your staff needs a better way to manage communication. DocResponse brings the two together with secure, two-way messaging built for healthcare.
Communicate with patients about appointments, preparation instructions, follow-ups, and more. Patients can respond directly, creating a convenient conversation, not a one-way notification.
- HIPAA-Compliant: Protect sensitive patient information with secure messaging designed for healthcare. Encryption and audit trails help your practice safeguard PHI while maintaining visibility into patient communications.
- Save Staff Time: Reduce repetitive phone calls, voicemails, and manual follow-ups. Give staff a faster way to spend more time on higher-value patient and administrative tasks.
- No App Needed: Patients don't need to download another app, remember another password, or navigate a complicated portal. They can communicate through familiar text messaging, making it easy to connect and respond.
say goodbye to phone tag
Give Patients the Communication They Actually Use
Missed calls and unanswered voicemails create unnecessary work for everyone. A patient calls while your front desk is busy. Your staff calls back. The patient misses the call. Another voicemail follows. Before long, a simple question becomes a frustrating game of phone tag.
Secure Two-Way Messaging simplifies that process. Patients can receive a message, respond when it’s convenient, and continue the conversation securely. Your staff can manage communication more efficiently without spending hours making repeated calls.
Less calling. Less waiting. Less back-and-forth.
DocRespomse is amazing! We notice that now we can be more efficient with the patients. They don’t have to wait too long to be called to get into the office. We’ve seen a big improvement in that area.
The information goes directly to the EMR system: that is the beauty of it.
An Internal Medicine Practice (2 Providers)
More Than Appointment Reminders
Two-way messaging goes beyond confirming appointments.
Use secure messaging throughout the patient journey to:
- Confirm or clarify appointment details
- Send appointment preparation instructions
- Answer patient questions
- Follow up after visits
- Share forms and secure links
- Request additional information
- Communicate about scheduling changes
- Exchange sensitive files safely
- Keep patients informed before, during, and after their visit
With DocResponse, communication becomes a connected part of your workflow, NOT another system for your staff to manage.
Secure Communication. Simplified.
Benefits for Your Practice
- Enhanced Security: Protect sensitive patient information with secure messaging designed for healthcare. Encryption helps your practice safeguard PHI while maintaining visibility into patient communications.
- Improved Communication: Connect with patients through a communication method they already use. Real-time messaging makes it easier for patients to ask questions, respond quickly, and stay connected.
- Faster Patient Responses: Text messages give patients a convenient way to respond when they're available, helping you gather information without repeated calls.
- A Better Patient Experience: Patients want healthcare communication to be convenient, accessible, and easy to understand. Secure messaging removes unnecessary barriers and gives them a simpler way to interact with you.
DocResponse is an amazing partner for us. We have been able to decrease our check-in & intake time by using their product. We have also seen an increase in quality measures percentages by having our screeners be completed prior to appointment arrival. They have stellar customer service and have been excited to work on solutions with us to improve the care that we provide to our patients.
A Multispecialty Clinic (223 Providers)
Keep Your Patient Journey Connected
Secure communication shouldn’t exist in a silo.
DocResponse brings patient engagement tools together on one connected platform for every step of the patient journey—from scheduling and digital registration to intake, communication, clinical workflows, and revenue acceleration.
When Secure Two-Way Messaging works alongside your other patient workflows, your practice can communicate with patients at the right time, through the right channel, without adding another disconnected system.
Testimonials
DocResponse is a game changer. The platform is user-friendly for staff and patients. They are flexible and able to quickly make changes to meet our needs as we grow and change.
A Family Medicine Practice
(30 Providers)
The product is reliable, user-friendly, and easy to learn. The workflow helps the office staff move quickly through a jam-packed day. Support is outstanding during implementation and beyond. The team always works hard to implement any enhancements to the product smoothly and without interruption to daily workflows.
An OB/GYN Clinic
(23 Providers)
Since implementing DocResponse into our clinics, we have seen a significant positive impact on our workflows and on the patient experience. Check-in times have decreased significantly, leading to more efficient throughput, and that helps our appointments to run on time.
A Multi-specialty Clinic
(31 Providers)
Q&A
Our digital patient intake forms are intuitive, straightforward, and just like filling out real paper – except on a screen. And with our complimentary software training, your staff is fully equipped to handle any technical difficulties. We also provide written guides and tutorials that you can access 24/7.
Absolutely. DocResponse is designed to work seamlessly with
most major Electronic Health Records (EHR) systems like
AthenaHealth, ensuring uninterrupted workflows.
Need something custom to your practice? Reach out to us and
we’ll explore custom solutions for your organization.
We’ve designed DocResponse to be intuitive, minimizing the
learning curve. We also provide in-depth training and resources to
ensure your staff feels confident using the platform.
Protecting patient data is our utmost priority. Our platform
adheres to strict HIPAA-compliance standards and uses
advanced encryption methods to ensure data safety.
Our dedicated support team is available round-the-clock. Whether
it’s a minor query or a technical glitch, your dedicated customer
success manager is available to help fix the problem.